24/7 customer support
Contact us
Have a question about your order, shipping or sizing? We'd love to hear from you. Fill in the form and we'll get back to you within a few hours.
We're here to help
Reach out through the form or email us directly. We always respond within a few hours, seven days a week.
📍 Sydney, Australia
- info@culture-sydney.com
- Support available 7 days a week
Before you write to us
Quick answers
Do you offer free shipping?
Yes. We offer free shipping on all Australian orders, with no minimum order value. No hidden fees and no surprises at checkout: you see the full breakdown before you pay.
How can I make sure it will fit me properly?
Every product page includes a detailed size chart. We recommend comparing it with a similar item you already own. If you are between sizes, size up for the most comfortable fit. Still unsure? Our support team is happy to help you choose.
How long does shipping take?
Orders are processed within 1–3 business days and shipped with Australia Post. You will receive a tracking number by email as soon as your parcel is on its way.
What is your refund policy?
You can return items within 30 calendar days of receiving them. Return shipping is the buyer's responsibility. Approved refunds are issued to your original payment method. See our Return & Refund Policy for full details.
How do I track my order?
Once your order is confirmed you will receive an email with your order number. Visit our Track Your Order page and enter your order number or email address to follow your parcel.
I have an issue with my order. How do I contact you?
Visit our Contact page or email info@culture-sydney.com. We are here seven days a week and usually reply within a few hours.